Privacy Policy
At With Good Intentions, we respect your privacy and are committed to handling your personal information with care.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and how you can contact us if you have any questions.
What Personal Information We Collect
When you place an order, contact us, subscribe to our emails, or use our website, we may collect personal information such as:
your name
email address
mobile or phone number
billing address
delivery address
order details
payment confirmation details
delivery instructions or order notes
messages or enquiries you send to us
website usage information, such as cookies or basic browsing data
We collect this information so we can process orders, send parcels, respond to enquiries and provide customer service.
Payment Information
We do not store your full credit card details.
Payments are processed securely through third-party payment providers, such as the payment options made available at checkout. These providers process your payment information directly.
We may receive payment confirmation details, but we do not have access to your full card number.
How We Use Your Information
We may use your personal information to:
process and pack your order
arrange postage, delivery or local pick up
send order confirmations and updates
contact you about your order
respond to enquiries
provide customer support
manage refunds, returns or delivery issues
send newsletters or marketing emails, if you have chosen to subscribe
improve our website, products and customer experience
meet any legal, tax or business record-keeping obligations
Who We May Share Your Information With
We do not sell your personal information.
However, we may need to share limited personal information with trusted third parties who help us operate our business, such as:
our website and checkout platform
payment processors
Australia Post or delivery providers
email or newsletter service providers
professional advisers, such as accountants or bookkeepers
government, regulatory or legal bodies if required by law
We only share information where it is needed to provide our services, process your order, communicate with you, or comply with legal obligations.
Email Marketing
If you subscribe to our email list, we may send you updates about our products, guides, offers or business news.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.
We do not add customers to marketing emails unless they have chosen to subscribe or where permitted by law.
Cookies and Website Information
Our website may use cookies or similar technologies to help the website function properly, remember cart activity, understand website traffic and improve your browsing experience.
You can adjust your browser settings to refuse or delete cookies, although some parts of the website may not work as intended.
How We Protect Your Information
We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
We use our website platform, payment providers and business systems to help manage customer information securely.
Accessing or Correcting Your Information
You may contact us if you would like to access, correct or update the personal information we hold about you.
For example, you may contact us if your name, email address, mobile number or delivery address needs to be corrected.
Privacy Questions or Concerns
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact Maria at:
Email: smudgewithgoodintentions@gmail.com
Mobile: 0468 433 433
We will do our best to respond to your enquiry in a reasonable timeframe.
Updates to This Policy
We may update this Privacy Policy from time to time if our business, website, payment systems, delivery processes or legal obligations change.
Last updated: July 2026