Returns & Refunds Policy

At With Good Intentions, each order is packed with care and attention. We want you to feel confident when purchasing from us, and we also want our returns policy to be clear, fair and in line with Australian Consumer Law.

Australian Consumer Law

Our products come with automatic consumer guarantees under Australian Consumer Law. These guarantees cannot be excluded, restricted or replaced by our store policies.

If a product has a major problem, you may be entitled to choose a refund or replacement. If the problem is minor, we may be entitled to offer a suitable repair, replacement or other remedy where appropriate.

A product may have a problem if it is faulty, unsafe, significantly different from its description or does not do what similar products are commonly used for.

Change of Mind

Please choose carefully before placing your order.

We do not offer refunds, returns or exchanges for change of mind, including where:

  • you changed your mind after purchasing

  • you found the same or similar product cheaper elsewhere

  • you decided you no longer like or need the product

  • you selected the wrong item, scent, size, colour, style or variation

  • the item was purchased as a gift and is no longer required

This does not affect your rights under Australian Consumer Law.

Handmade & Natural Product Variations

Many of our products are handmade, hand-rolled, hand-selected or made using natural botanicals, herbs, resins, flowers, crystals, feathers, timber, stoneware or other natural materials.

Because of this, small variations may occur in:

  • colour

  • size

  • shape

  • texture

  • scent

  • herb placement

  • binding/string colour

  • natural markings or imperfections

These natural differences are part of the character of handmade and botanical products and are not considered faults.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible so we can assess the issue and assist you.

Please email: smudgewithgoodintentions@gmail.com

Please include:

  • your order number

  • a clear description of the issue

  • photos of the product and packaging

  • photos of any damage, fault or incorrect item received

We may need to assess the product before providing a remedy. A business is allowed to assess a product before offering a repair, replacement or refund.

Return Postage

If a product is confirmed to have a fault or problem covered by Australian Consumer Law, we will provide an appropriate remedy and reimburse reasonable return postage costs where required. The ACCC notes that if a business confirms a product has a problem, the business must reimburse reasonable return costs already paid by the consumer.

If the product is assessed and found not to be faulty, damaged or incorrect, return postage and any re-delivery costs may remain the customer’s responsibility.

Products That Have Been Used

For health, hygiene and safety reasons, we are unable to accept returns of products that have been used, burned, opened, handled extensively or altered, unless there is a problem covered by Australian Consumer Law.

This includes, but is not limited to:

  • smudge wands that have been lit or burned

  • loose herbs, resins, powders or botanical blends that have been opened or used

  • candles that have been burned

  • personal care or intimate-use products that have been opened or used

  • ritual tools damaged through misuse, incorrect storage or unsafe handling

Misuse, Wear or Damage After Delivery

We are not responsible for damage caused by misuse, incorrect storage, mishandling, excessive heat, moisture exposure, failure to follow safety instructions, or using a product in a way it was not intended to be used.

Please always read product descriptions, safety guidance and usage instructions before using your item.

Sale Items

Sale items are not eligible for change-of-mind refunds or exchanges.

However, sale items are still covered by Australian Consumer Law if they are faulty, unsafe, not as described or otherwise fail to meet a consumer guarantee.

How to Contact Us

For return or refund enquiries, please contact Maria:

Email: smudgewithgoodintentions@gmail.com

Call: 0468 433 433

Text: 0468 433 433

Please contact us before returning any item so we can review your enquiry and provide the correct return instructions.